Privacy policy

PRIVACY POLICY

Rubielle London respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you interact with our website.

1. Information We Collect

We may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

  • Order history

  • Website usage data (cookies, analytics)

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only if you opt in)

3. Legal Basis for Processing (UK GDPR)

We process your data based on:

  • Contractual necessity (to fulfil your order)

  • Legitimate interests (to improve services and prevent fraud)

  • Consent (for marketing communications)

4. Payment Information

All payments are processed securely via third-party payment providers.

Rubielle London does not store your full payment details.

5. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

  • Payment providers

  • Delivery partners

  • Website and analytics providers

We do not sell or rent your personal data.

6. Data Retention

We retain your data only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.

You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page.

11. Contact

For any privacy-related enquiries, please contact us via our Contact page.





We understand that selecting fine jewellery is a considered decision.

Our returns policy is designed to provide clarity while maintaining the integrity of our pieces.

Returns Eligibility

We accept returns within 30 days of delivery.

To be eligible:

  • Items must be unused and unworn

  • Items must be returned in original condition

  • All original packaging must be included

We reserve the right to refuse returns that do not meet these standards.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Earrings (including studs and piercings if worn)

  • Any personalised or custom-made items

Return Process

To initiate a return, you must contact us before sending the item back.

Unauthorised returns may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty.

We recommend using a tracked and insured service.

Refunds

Refunds are issued once the returned item has been received and inspected.

  • Refunds are processed to the original payment method

  • Shipping fees are non-refundable

  • Processing times may vary depending on your payment provider

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us promptly.

Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with our policies.

Exchanges

We do not offer direct exchanges.

If you wish to change an item, please return your original purchase and place a new order.

Important Notes

  • Items damaged due to wear, misuse, or improper care are not eligible for return

  • All returns are subject to inspection and approval

  • Rubielle London reserves the right to refuse returns that do not comply with this policy