FAQ

1. What materials are used in your jewelry?

At Rubielle London, we use high-quality materials including premium moissanite stones and carefully selected metals such as gold vermeil and sterling silver. Our pieces are designed to offer both luxury and durability.

2. Will the jewelry tarnish or fade?

Our jewelry is crafted with high-quality finishes to ensure long-lasting shine. With proper care, your pieces will maintain their brilliance over time.

3. Is moissanite a real diamond?

Moissanite is a premium gemstone that closely resembles a diamond in brilliance and clarity. It is known for its exceptional sparkle and durability, making it a popular luxury alternative.

4. Do you offer worldwide shipping?

Yes, we offer worldwide shipping. Delivery times may vary depending on your location.

5. How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping usually takes 5–10 business days depending on your region.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

7. What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can request a return within a specified period after delivery.

8. How do I take care of my jewelry?

To keep your jewelry in perfect condition:

  • Avoid contact with water, perfumes, and chemicals

  • Store in a dry place

  • Clean gently with a soft cloth

9. Do you offer ring size exchanges?

Yes, if you selected the wrong size, we offer exchanges depending on availability. Please contact our support team for assistance.

10. How can I contact customer support?

You can reach us anytime via email. Our support team is always ready to assist you with any questions or concerns.

Still have questions?
Feel free to contact us — we’re here to help you shine with confidence ✨